City of Austin Utilities Login & Bill Pay

Login to City of Austin Utilities

To make a payment or view your statement online, you will need to log in to the City of Austin Utilities. Click the “Login Here” button to log in, make an online payment, or manage your account. 

This payment guide will help you understand your Austin Utilities bill payment options. Below are your options. You can pay online quickly and easily – just follow the link to the City of Austin Utilities login site.

The city of Austin Utilities allows you to pay your bill quickly and securely, no matter what method you choose.

How do I pay my Austin Utilities Bill?

You can pay your Austin Utilities bill online or by phone.

You can pay your Austin Energy bill online. With the City of Austin Utilities Online Customer Care Website, you can manage all of Austin Utilities from any location with an internet connection.

 Manage your services, view electronic bills, track utility usage, and securely pay your bills. Login to view and pay your City of Austin utility bill online.

Online Payments Quickly: You can make payments online with BillMatrix, an online payment service that allows you to pay in a matter of seconds.

City of Austin Utilities The service does not require you to sign up or log into, but there is a $3.49 per payment. Quick Payment accepts debit cards, Visa, MasterCard, Discover and MasterCard.


Mail Payment: You may pay by check or money order by mail. Austin Energy’s billing address is City of Austin- Austin Energy – Payment Processing, PO Box 22667, Austin, TX 78783-2267. Include your bill payment slip.

Phone Billing: The 800 959-7063 and (866-694-5861 ) billing numbers for the City of Austin Utilities are 800-959-706 and 866-994-5861. Make sure you have your account and payment details ready.

You can pay your bill in person at a variety of authorized pay stations, drop boxes, and service centers. Pay stations will charge you a handling fee between $0.75 and $1.00. 

The East Branch customer service center is located at Rosewood-Zaragosa Center 2800 Webberville Road Austin, TX 78702. The North Branch center can be found at 8716 Research Boulevard., Suite 110, Austin, TX 78758. Visit the Austin Energy website to find out where you can find pay stations.

Opening & Closing Accounts

Start New Service: To start a new service with Austin Energy, call “Become a Customer” at 512-494-9400

Transfer Service or Cancel Service: 512-494-9400

Payment Assistance Programs

The City of Austin has a variety of assistance programs that can help customers with short-term or long-term financial and/or medical issues.

 These programs include Financial Support Plus 1, CAP Discounts, and special payment arrangements. These assistance programs can be applied for via the Austin Energy website.

City of Austin Utilities Contact

Customer Care: 512-494-9400

Customer Care (TDD): 512-477-3663

Outside Austin (Toll-Free): 888-340-6465

Report a Power Outage: 512-322-9100

Questions Regarding Your Account: 512-494-9400

Mailing Address: City of Austin – Austin Energy – Customer Care Contact Center, 721 Barton Springs Road, Austin, TX 78704-1194.

About City of Austin Utilities

The city of Austin Utilities allows customers to pay their Austin Energy or Austin Water bills through a portal. Austin Energy and Austin Water, two of the most important public utilities in the United States, serve millions of people throughout Greater Austin.

They are also well-known for providing high-quality customer service through a variety of assistance and customer care programs.

Visit City of Austin Utilities on Facebook.

City of Austin Utilities FAQ

Austin Utilities includes water?

Your bill will include charges for utility services in the City of Austin. It may include charges for electricity, drainage, solid waste, street services, and water, depending on where you live.
How can I install electricity in Austin TX?

You can call, email, or visit the City of Austin to start, stop, and transfer utility service.
  1. To speak to a representative, call Customer Care at 512-494-9400
  2. Register with Online Customer Care for new or updated services.
Does City of Austin utilities provide gas?
Texas Gas Service is the sole provider of natural gas services in Austin.
How much does water cost in Austin?
0 – 5000 $2.35 per 1000 gallons
5001 – 25,000 $2.85 per 1000 gallons
25,001 – 45,000 $3.35 per 1000 gallons
45,001 – 70,000 $3.85 per 1000 gallons
70,001 and above $4.35 per 1000 gallons

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